Junior python developer állások Németországban (it support, helpdesk)

• Proposing additional enhancements and new software solutions for the firm's legal professionals and administrative departments
• Troubleshooting software problems for firm users as they relate to firmwide, departmentally-driven technology projects

• Administration and maintenance of our workstation and lab systems (Linux, macOS, Windows)
• Participation in IT projects of the institute (e.g. services, licence management, monitoring)
• Administration of user accounts
• 1st level support for our scientists
• Support of our videoconferencing systems

• Provide expert-level Tier 3 troubleshooting and resolution of complex customer issues for VIAVI's Transport and ONE LabPro products.
• Collaborate closely with R&D, product management and T1/T2 support to investigate and resolve customer issues.

• You will help new employees get started quickly by allocating and installing IT equipment.
• You will act as a point of contact to support new employees' introduction to our systems (hardware, software, mobile services), provide help with onboarding and be available to answer questions.

• Lead technical projects from inception to completion, serving as the primary technical lead.
• Provide 3rd level support for hardware, software, and network issues via phone, remote tools and on-site.

• Assist in delivering global and business-critical Workload Automation and related Monitoring services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs
• Provide SLA 1 Class Support for the Workload Automation Service

• Manage onboarding/offboarding, ensuring IT equipment and software readiness.
• Coordinate hardware/software orders and employee IT support requests.
• Troubleshoot issues with devices and local infrastructure (network/connectivity).

• Resolve support tickets and site-specific IT issues related to infrastructure and escalated user incidents
• Perform on-site maintenance, inspections, and updates for servers, network equipment, and related hardware

• Testing and monitoring e-commerce payments, ensuring accuracy and compliance with established policies and procedures.
• Handling incoming tickets related to online payments, customer payouts & fraud prevention.
• Creating and managing IT development tickets for payment-related issues.

You'll support the IT Service Team in our Munich office as a WORKING STUDENT. You will help install and configure notebooks with Windows, macOS and smartphones with iOS and take care of the IT equipment in the offices and support videoconferences. You'll perform organizational activities such as...

• Serve as the main service contact for customers, maintaining strong and proactive relationships
• Own and manage the full service lifecycle, from onboarding through to operational support
• Ensure all service level agreements (SLAs) are defined, met, and reviewed regularly

• Assist in delivering global and business-critical Workload Automation and related Monitoring services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs
• Provide SLA 1 Class Support for the Workload Automation Service

Engage with clients pre-sale to implement Trial and Evaluation programs with Axon products; collaborate internally on RFP/RFI responses....

• You provide daily troubleshooting and support to users, ensuring a seamless experience
• You participate in routine platform maintenance and upgrade processes, keeping our systems up-to-date