Junior étterem menedzser állások Németországban (it support, helpdesk)

Act as the senior technical escalation point for global automation systems, supporting complex hardware and application issues that cannot be resolved in the field and guiding teams toward sustainable solutions....

Independently troubleshoot and resolve issues related to ERP and integrated applications, escalating to other IT teams as infrastructure or networking, or third-party vendors when necessary....

• Technischer Support für Hard- und Software - vor Ort und remote
• Durchführung von Wartungen, Fehleranalysen und Reparaturen
• Installation und Inbetriebnahme neuer Systeme
• Dokumentation aller Serviceaktivitäten
• Direkter Austausch mit unseren Kunden zur Sicherstellung ihrer Anforderungen

As working student (f/m/d)* IT Security, you support the Security Operations Center by analyzing and evaluating security-related events in Google Chronicle (SIEM) and assisting in incident identification and assessment....

• As an IT Support Technician (f/m/d)*, you are responsible for the quarterly hardware renewal and its management.
• You are responsible for locally relevant operational tasks in the area of IT infrastructure (e.g. computer administration, printing, network).

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

• You are part of a team who is responsible for the global infrastructure services (planning, design, installation and administration)
• You ensure the proper service delivery of the entitled end to end services (network infrastructure, Storage, Server, VM, interfaces, 芒聙娄)

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

• Provide 1st level support; Respond to user support requests and resolve technical problems in hybrid environment
• Assist in managing Windows servers (installation, configuration, maintenance)
• Perform routine system updates, patches, and backups

Maintain and enhance the CMDB, ensuring accurate representation of infrastructure, applications, services, and their relationships. Define and implement CI lifecycle processes, classifications, and relationships. This includes verifying CI data and ensuring it's accurate and complete....

• Web app development, deployment, and maintenance
• Curation of pipelines dedicated to efficient, high-throughput data pre-processing and analysis
• Cluster management / server administration
• Distributed computing / software scaling towards grid engines
• Monitoring / workload surveillance of our HPCs

• To write manual Test cases for new features and functionalities in Jira Xray
• To execute test cases and document test results and evidence in Jira Xray
• To raise the bugs from testing and following it with developers on bug status

• Oversee software and tool license management across the organization
• Ensure timely renewals and compliance with licensing agreements
• Monitor and optimize license-related costs
• Maintain an organized repository of contracts and agreements