Devop állások Németországban (it support, helpdesk)

• Provide 1st and 2nd level technical support via ticketing system, phone, email, and in person
• Install and maintain network and server hardware components
• Manage and maintain internal software distribution system
• Install and maintain printers and video conferencing systems

• As a systems engineer, you will work closely with colleagues in the project teams
• If you are interested and suitable, you also could participate in software development for air traffic control products
• You will act as the technical interface between the customer and our internal contacts

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

• Represent and perpetuate HydraFacial's customer service values.
• Promptly respond to incoming customer inquiries by phone, via chat or video call, Zoom etc.
• Complete and accurate data entry and documentation of customer interaction.
• Follow up on customer inquiries and document response.

As the central contact person and project manager, you will be responsible for service support (incident and problem management) for customers located worldwide in the air traffic control and airport sector...

• You are part of a team who is responsible for the global infrastructure services (planning, design, installation and administration)
• You ensure the proper service delivery of the entitled end to end services (network infrastructure, Storage, Server, VM, interfaces, 芒聙娄)

• User management in a heterogeneous software landscape
• Device Management (inventory, patch management, configuration)
• Processing support requests (Level 1, 2 and 3 support - editing depending on knowledge level)
• Participation in infrastructure projects (distribution, cloud and network technology)

• Manage customer issues from initial contact through to resolution, ensuring accurate records and clear communication.
• Provide technical support via face-to-face, telephone, and written channels.
• Troubleshoot and resolve hardware and software issues using structured technical analysis.

• perform proactive monitoring and in-depth analysis/documentation of Microsoft cloud environments status updates
• provide automation of service monitoring, notification of critical events
• create concepts and technical documentation describing the developed functionality

• Provide 1st level support; Respond to user support requests and resolve technical problems in hybrid environment
• Assist in managing Windows servers (installation, configuration, maintenance)
• Perform routine system updates, patches, and backups

• To write manual Test cases for new features and functionalities in Jira Xray
• To execute test cases and document test results and evidence in Jira Xray
• To raise the bugs from testing and following it with developers on bug status

• Act as the primary technical contact for assigned customers, providing trusted expertise after purchase
• Diagnose and resolve hardware, software, and network issues with a strong focus on root‑cause analysis

• Lead end-to-end IT service delivery and helpdesk operations across DACH, ensuring high-quality support and user satisfaction
• Monitor, analyse, and report on KPIs and SLAs; manage escalations and drive continuous service improvement

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

Provide first- and second-line technical support via the IT service portal, live chat, phone, email, and face-to-face interactions, ensuring prompt resolution and high customer satisfaction....

• Proven experience leading IT teams in Support, Digital Workplace, or IT Operations
• Extensive background in IT support helpdesk and 1st level operations
• Hands-on leadership style with strong focus on service quality and continuous improvement

• Lead Field Support Operations across multiple sites: coordinate onsite support staff, prioritize tasks, and ensure timely issue resolution
• Deliver Hands-On Technical Support: hardware setup, break/fix, AV systems, networking, and peripheral troubleshooting

• Administer, configure, and maintain the Salesforce platform (Sales Cloud, Service Cloud, or others as applicable), including user management, profiles, roles, and permissions
• Design and implement workflows, validation rules, custom reports and dashboards

• Help Shopify run its planet scale systems by enabling our engineering teams to create resilient systems.
• Build and improve tools to keep our platform resilient and performant.
• Ensure we never fail for the same reason twice.
• Go on-call and respond to automated alerts and execute playbooks.