Data állások Németországban (it support, helpdesk)

You support the translation of business and user requirements into effective system, process, and automation solutions that support R&D operations....

• Support of the modules MM, PP, and EWM
• Management of various add-ins within the SAP modules
• Definition and documentation of business processes in MM, PP, and EWM
• Support for Key Users in the departments at our sites and subsidiaries

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.

• A two-stage qualification program
• Duration of the company phase: up to twelve months
• Personal mentoring

• Provide 1st level support; Respond to user support requests and resolve technical problems in hybrid environment
• Assist in managing Windows servers (installation, configuration, maintenance)
• Perform routine system updates, patches, and backups

• You are part of a team who is responsible for the global infrastructure services (planning, design, installation and administration)
• You ensure the proper service delivery of the entitled end to end services (network infrastructure, Storage, Server, VM, interfaces, 芒聙娄)

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

• Execute, maintain and improve manual test cases in Azure DevOps, including updating test steps, logging defects, and verifying bug fixes through retesting.
• Support testing teams in preparing, configuring, and maintaining test equipment required for Component, Integration, and E2E testing activities.