Junior elemző állások Külföldön (it support, helpdesk)

• Act as a key point of contact for IT systems administration, including Level 1 and Level 2 support following Abbott IT standards.
• Provide end‑user support to ensure smooth daily operations for our onsite teams.

• First point of contact (L1) for user support related to the Aderant system (approx. 70%)
• Providing general L1 IT support (approx. 30%) as part of the L1 IT support team (hardware, software, workplace tools, troubleshooting)

• Manage the end-to-end lifecycle of our devices, including provisioning, onboarding of new joiners, and secure offboarding of leavers.
• Administer and continuously improve the macOS environment, specifically MDM standards, application deployment, and configuration management.

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.

• Where? Gümlingen
• Duration: Permanent position
• Vacation: at least 5 weeks
• Weekly hours: 41 hours
• Join a growing company with a strong industry reputation and recognized leadership in energy services

• Handle support requests and provide support on hardware, software and networks
• Troubleshoot and resolve issues with Windows, Office 365, printers, mobile devices and business applications
• Escalate complex cases to other departments and update ITSM documentation

• Support in running IT projects as part of the project team (PMO)
• Assist the project team in the documentation of software requirements, business processes and tests
• Analyse together with the project team business department processes and optimize them
• Help with second level support

Independently troubleshoot and resolve issues related to ERP and integrated applications, escalating to other IT teams as infrastructure or networking, or third-party vendors when necessary....

• Diverse development opportunities and a steep learning curve through working in various areas of cyber security
• The opportunity to take on smaller projects
• Working in a globally networked team and a hybrid setting
• You will support risk assessments in various markets.

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

• Provide 1st level support; Respond to user support requests and resolve technical problems in hybrid environment
• Assist in managing Windows servers (installation, configuration, maintenance)
• Perform routine system updates, patches, and backups

• Ensures technically and timewise optimal Customer Support to guarantee the availability professionally and quick support by phone, email and remote assistance for customers
• Supports customers with complex technical requests using structured problem-solving approach

• Be the go-to person for our customers and our 1st-level support team when it comes to networking, connectivity, and infrastructure.
• Solve complex technical issues and keep networks fast, stable, and secure.

• Testing and monitoring e-commerce payments, ensuring accuracy and compliance with established policies and procedures.
• Handling incoming tickets related to online payments, customer payouts & fraud prevention.
• Creating and managing IT development tickets for payment-related issues.

• Partner closely with IT partners throughout project lifecycles
• Support and collaborate with partners throughout the project lifecycle
• Ensure secure, reliable operation of our cloud platform
• Handle 2nd-level support and solve complex technical issues

Customer Support: Respond promptly and accurately to customer inquiries via chat, phone, and email. Assist clients in managing domain portfolios and digital assets to protect and secure their global internet brands....

• Provide general support to Stakeholders in regards to FEI horse documents, registrations and health requirements;
• Provide general support to different Stakeholders on the use of various FEI IT platforms;

• Design, implementation, and troubleshooting of the OmnissaTM Sovereign Solution for Workspace ONE®
• Direct collaboration with OmnissaTM product development
• Error analysis and problem solving (3rd/4th level) in global support
• Monitoring, maintenance, and updates of private cloud and customer systems