Php html care javascript jquery állások VIII. kerületben (it support, helpdesk)

Conduct tasks related to applications development, establish, and implement new or revised applications systems and programs to meet specific business needs....

• Felügyeled és támogatod az ügyfélszolgálati működéshez kapcsolódó kritikus rendszerek (pl. VCC Live, DMS One, SAP, Salesforce, Huszár) stabil működését.
• Kezeled és koordinálod a komplex, magas üzleti hatású technikai incidenseket a probléma felismerésétől a megoldásig.

• Act as the first point of contact for customer inquiries and disputes via phone and written communication
• Own and manage cases end-to-end, ensuring timely resolution within defined service levels
• Resolve complex claims and returns in line with company policies and procedures

• Management of Technology ServiceNow queue ensuring adherence to service level response and resolution requirements
• Service request support including end-to-end management of L1-L3 incidents with internal and vendor resources

• Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
• Resolving IT issues of our partners which can occur during the course of office work
• Documentation and logging of calls on the ticketing tool

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.