Php help ce javascript jquery állás, munka

• Fogadod a felhasználói bejelentéseket és kezeled a beérkező hibajegyeket a ServiceNow ticketing rendszerben
• Napi szinten nyújtasz L1, L2 szintű támogatást a kollégáknak Windows és macOS környezetben
• Telepíted és üzembe helyezed a számítógépeket, mobiltelefonokat és egyéb IT eszközöket

VPS üzemeltetés - VPS telepítések, konfigurálás, csomagok és programok telepítése, PHP‑verziók frissítése, hibadiagnosztika és megoldás technikai ügyfélproblémák esetén....

• Be the first point of contact for users experiencing IT-related issues
• Support customers via phone, email, chat, and ticketing systems
• Help troubleshoot common hardware, software, and access-related problems
• Provide support in Italian
• Document and track incidents in the ticketing system

Serve as the first point of contact for customer inquiries via phone, email, chat, and video channels, providing support in English and either French, German, Spanish or Italian....

• Log incidents and service requests received via phone, email, chat, and web
• Manage and resolve tickets from creation to closure
• Achieve First Contact Resolution using available knowledge resources
• Escalate unresolved issues to higher support levels with relevant details

• Execute quality evaluations using the client-aligned audit framework 
• Deliver structured, actionable audit feedback to agents
• Ensure all quality reporting meets the client contractual and compliance requirements
• Conduct call and case monitoring with the tools

• 1st level support to end users in German and English via ticketing system, email and telephone
• Handling incidents, service requests, and user inquiries related to expense reimbursement processes
• Troubleshooting issues connected with expense reports, approvals, workflows, and user access