Technical support állások IX. kerületben (it support, helpdesk)

• Resolve customer technical incidents during installation, implementation, and/or maintenance of NI products and platforms.
• Escalate complex issues to the appropriate internal teams while maintaining ownership of customer interaction.
• Report design, reliability, or maintenance issues to R&D.

• Handle inbound technical support requests (Phone, Email, Web).
• Validates customer entitlements and approves exceptions for unentitled customers.
• Dispatch out-of-TSR scope technical issues to the appropriate support group. 

Support technical onboarding and implementation for corporate customers Act as a primary technical contact for assigned accounts Implement LMS integrations for key customers (SSO, API’s – training provided) Help configure solutions to meet customer requirements Troubleshoot issues and coordinate...

Head multi-tiered support operations (L1, L2, L3) Lead Service Operations Managers Ensure smooth 24/7/365 operations Support commercial activities including RFP responses, onboarding of new clients, and expanding ongoing engagements Report on division KPIs, health status, and risks Manage incidents...