Php help ce javascript jquery állások VIII. kerületben (it support, helpdesk)

In this role, you will be required to own and manage the IT Service Desk and End users Knowledgebase (KB), achieving accurate & on-time updates that enable Continual improvement...

• Providing IT support to users via phone and email
• Processing, tracking and documenting tickets
• Cooperating with customers and 2nd-level support teams
• Maintaining and continuously developing the knowledge base
• Contributing ideas to improve processes and the user experience

• Provide first level support through handling incoming queries and help requests from end users
• Availability shift rostering for 24x7
• Creating detailed notes of the issue and documenting resolution
• Support our top customers using your specific language skills.

Conduct tasks related to applications development, establish, and implement new or revised applications systems and programs to meet specific business needs....

What You’ll Do As part of our local IT team, you’ll be the go-to person for ensuring our colleagues have the right tools to succeed. Your key responsibilities will include: •IT Equipment Setup: Installing and configuring workstations (laptops, monitors, peripherals) for new joiners and existing...

• Log and raise tickets for incidents and service requests received through various contact channels (phone, web, chat, email)
• Manage and resolve auto-generated tickets, ensuring end-to-end accountability and closure

Provide Tier 2 technical support for complex issues related to hardware, software, operating systems, network connectivity, peripherals, POS/KDS systems, and third-party applications....

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

Manages / operates the IT applications in his/her professional field and provides professional support to users, handles incidents, problems and change requests, and provides their resolutions, as well as makes suggestions for the improvement of related processes....

• Log incidents and service requests received via phone, email, chat, and web
• Manage and resolve tickets from creation to closure
• Achieve First Contact Resolution using available knowledge resources
• Escalate unresolved issues to higher support levels with relevant details