Php help cams javascript jquery állások XI. kerületben (it support, helpdesk)

Provide Tier 2 technical support for complex issues related to hardware, software, operating systems, network connectivity, peripherals, POS/KDS systems, and third-party applications....

• Serve as the first point of contact for customer inquiries via phone, email, chat, and video channels, providing support in English and French.
• Deliver exceptional customer support by resolving issues and providing timely solutions at the first point of contact whenever possible.

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support