Informatika állások, munkák it support, helpdesk kategóriában

Head multi-tiered support operations (L1, L2, L3) Lead Service Operations Managers Ensure smooth 24/7/365 operations Support commercial activities including RFP responses, onboarding of new clients, and expanding ongoing engagements Report on division KPIs, health status, and risks Manage incidents...

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

As the central contact person and project manager, you will be responsible for service support (incident and problem management) for customers located worldwide in the air traffic control and airport sector...

• Collaborate with the regional and global D&T organization to enhance the local network infrastructure (keyword: network architecture, OT-segmentation)
• Participate in local, regional, and global D&T projects and coordinate roll-out of same on local site level

• As an IT Support Technician (f/m/d)*, you are responsible for the quarterly hardware renewal and its management.
• You are responsible for locally relevant operational tasks in the area of IT infrastructure (e.g. computer administration, printing, network).

• Providing tech support for employees in Munich office and remote workers from Germany
• Full time and role advancement to mid/senior profiles
• Pivoting to system administration or information security teams

As working student (f/m/d)* IT Security, you support the Security Operations Center by analyzing and evaluating security-related events in Google Chronicle (SIEM) and assisting in incident identification and assessment....

Support technical onboarding and implementation for corporate customers Act as a primary technical contact for assigned accounts Implement LMS integrations for key customers (SSO, API’s – training provided) Help configure solutions to meet customer requirements Troubleshoot issues and coordinate...

Platform Engineer (Palantir Foundry) (a)* This role is central to the stability, security, and evolution of our enterprise Palantir Foundry & AIP platform. It's a hands-on position for a technical expert who combines deep platform administration knowledge with robust coding skills to ensure our...

• You take functional and technical ownership of our M365 Power Platform, covering governance, continuous development, and operations.
• Designing and implementing modern solutions using Power Apps, Power Automate, and other tools from the Microsoft ecosystem is at the core of your role.

• perform proactive monitoring and in-depth analysis/documentation of Microsoft cloud environments status updates
• provide automation of service monitoring, notification of critical events
• create concepts and technical documentation describing the developed functionality

Independently troubleshoot and resolve issues related to ERP and integrated applications, escalating to other IT teams as infrastructure or networking, or third-party vendors when necessary....

• Create and maintain user roles and authorization in various SAP modules according to business needs and the Company's policy
• Analyze and resolve Incidents / Requests related to SAP authorization

• Assist customers with software application inquiries and troubleshooting issues
• Document customer interactions and technical issues in our ticketing system (Salesforce)
• Collaborate with senior support staff to escalate complex issues and ensure timely resolution