System administrator állás, munka

• A problémamenedzsment folyamat teljes körű működtetése és folyamatos fejlesztése, a szolgáltatásstabilitás és az üzleti kockázat csökkentése érdekében
• IT, üzemeltetési probléma bejelentések E2E menedzselése. Ennek részeként:
• Bejelentési alapkövetelmények / hatás ellenőrzés

• Supporting and lifecycle management of IT devices
• Managing local projects related to ATM operations
• Coordinating and participating in off-site activities at ATM locations
• Delivering technical support during internal and external audits

• Act as a single point of contact for phone calls, chat, emails and self-service portal from users regarding IT issues and queries
• Record incident resolutions in the ITSM tool based on user communication via phone, email, chat etc.
• Ensure that issues are resolved within ticket life cycle

• Lead end-to-end IT service delivery and helpdesk operations across DACH, ensuring high-quality support and user satisfaction
• Monitor, analyse, and report on KPIs and SLAs; manage escalations and drive continuous service improvement

• Act as the primary technical contact for assigned customers, providing trusted expertise after purchase
• Diagnose and resolve hardware, software, and network issues with a strong focus on root‑cause analysis

Provide first- and second-line technical support via the IT service portal, live chat, phone, email, and face-to-face interactions, ensuring prompt resolution and high customer satisfaction....