Php home csr javascript jquery állások, munkák it support, helpdesk kategóriában

• You will be responsible for working with senior engineers and contributing to the immediate development and improvement of the Aladdin platform
• You will gain a broad understanding of the investment process as well as the capabilities and functionalities of Aladdin

• Troubleshoot and resolve Level 1 IT issues while aiming for first-contact resolution. 
• Manage incident and service request tickets across phone, email, chat, and web channels.
• Provide technical support for hardware, software, and network-related issues (technical training is provided).

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

• A problémamenedzsment folyamat teljes körű működtetése és folyamatos fejlesztése, a szolgáltatásstabilitás és az üzleti kockázat csökkentése érdekében
• IT, üzemeltetési probléma bejelentések E2E menedzselése. Ennek részeként:
• Bejelentési alapkövetelmények / hatás ellenőrzés

• Troubleshoot and resolve Level 1 IT issues while aiming for first-contact resolution. 
• Manage incident and service request tickets across phone, email, chat, and web channels.
• Provide technical support for hardware, software, and network-related issues (technical training is provided).

• Log and raise tickets for incidents and service requests received through various contact channels (phone, web, chat, email).
• Manage and resolve auto-generated tickets, ensuring end-to-end accountability and closure.

• Troubleshoot and resolve Level 1 IT issues while aiming for first-contact resolution. 
• Manage incident and service request tickets across phone, email, chat, and web channels.
• Provide technical support for hardware, software, and network-related issues (technical training is provided).

Ügyfeleik támogatása telefonon és írásban; IT hibajegyek (HW és SW, főleg Microsoft technológia – Windows Server, Active Directory, Office 365, Exchange, Powershell), módosítási kérelmek fogadása és feldolgozása...

• Daily management of the 1st Level Support / Dispatcher team
• Conducting performance evaluations and implementing individual development plans
• Monthly one-on-one meetings
• Planning work schedules
• Supporting the professional development of team members
• Creating a motivating work environment

• Support the development of software solutions alongside experienced team members
• Participate in understanding and analyzing business requirements
• Collaborate with users and representatives from different departments
• Learn about system workflows, data usage, and business processes

• Ügyfelek telefonos és írásbeli támogatása; IT-jegyek (HW és SW) és módosítási kérelmek fogadása és feldolgozása
• Jegyek ellenőrzése, nyomon követése és dokumentálása különböző rendszerekben
• Kommunikáció az ügyfelekkel és együttműködés a másodszintű támogatással

• Taking ownership of customer issues reported and seeing problems through to resolution. • Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware / software issues. • Following standard procedures for proper escalation of unresolved issues to the appropriate...

• Install and configure computer hardware operating systems and applications
• Monitoring and maintaining computer systems and networks
• Troubleshooting concerning system and network problems, diagnosis and solving hardware/software errors
• Providing support including procedural documentation Supporting

Own the end-to-end incident process:Map, document, and continuously improve the full customer incident lifecycle — from the first inbound signal through intake, triage, escalation, resolution, and customer communication, ensuring a seamless experience at every step....

With your enthusiasm for technical support, you will assist the Infrastructure team offer first and second-level support for end-users, including diagnosing and resolving software and hardware-related problems...

• Execute, maintain and improve manual test cases in Azure DevOps, including updating test steps, logging defects, and verifying bug fixes through retesting.
• Support testing teams in preparing, configuring, and maintaining test equipment required for Component, Integration, and E2E testing activities.