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Serve as a technical expert and primary point of contact for internal customers regarding all service aspects....

Serve as a technical expert and primary point of contact for internal customers regarding all service aspects...

Deliver exceptional customer support by providing remote assistance on BD Biosciences equipment, ensuring every interaction reflects professionalism, empathy, and technical excellence....

• supporting end-users in troubleshooting day-to-day tech issues
• maintaining office infrastructure
• maintating asset inventory (laptops, pheripherals, displays, printers)
• Seniority development within HelpDesk
• Develoment into System Administration, Platform Management, Information Security

• Provide 2nd-level support for manufacturing applications used across global production sites.
• Analyze and resolve incidents, service requests and application-related issues.
• Support daily operations and administration of manufacturing systems.

• Customers and distribution partners worldwide rely on your technical expertise
• You analyse technical issues and develop sustainable solutions for demanding applications
• Together with , Product Management, Quality, Repair and R&D, you ensure a smooth flow of infor-mation