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Deliver exceptional customer support by providing remote assistance on BD Biosciences equipment, ensuring every interaction reflects professionalism, empathy, and technical excellence....

• supporting end-users in troubleshooting day-to-day tech issues
• maintaining office infrastructure
• maintating asset inventory (laptops, pheripherals, displays, printers)
• Seniority development within HelpDesk
• Develoment into System Administration, Platform Management, Information Security

• Provide 2nd-level support for manufacturing applications used across global production sites.
• Analyze and resolve incidents, service requests and application-related issues.
• Support daily operations and administration of manufacturing systems.

• Ensure the stable operation, maintenance and business continuity of our APPlus ERP system.
• Provide 1st and 2nd level application support, troubleshoot issues and coordinate problem resolution with external software vendors.

• Customers and distribution partners worldwide rely on your technical expertise
• You analyse technical issues and develop sustainable solutions for demanding applications
• Together with , Product Management, Quality, Repair and R&D, you ensure a smooth flow of infor-mation