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• Provide first-line IT support for incidents and service requests to users across Europe.
• Troubleshoot technical issues and service requests through multiple support channels.
• Resolve issues at first contact whenever possible.

In this role, you will be required to own and manage the IT Service Desk and End users Knowledgebase (KB), achieving accurate & on-time updates that enable Continual improvement...

• Linux alapú szerverinfrastruktúra üzemeltetése, felügyelete és továbbfejlesztése;
• szerverek telepítése, konfigurálása, frissítése és karbantartása;
• Windows Server környezetek üzemeltetése;
• infrastruktúrával kapcsolatos hibák feltárása és elhárítása;
• üzemeltetési folyamatok automatizálása, scriptelése;

Provide Tier 2 technical support for complex issues related to hardware, software, operating systems, network connectivity, peripherals, POS/KDS systems, and third-party applications....

• Coordinate Ops team members, assign and prioritize tasks, and regularly evaluate performance.
• Support team members' professional development and foster a collaborative, high-performing work environment.
• Resolve conflicts, maintain team motivation, and promote a positive, customer-focused culture.

Manages / operates the IT applications in his/her professional field and provides professional support to users, handles incidents, problems and change requests, and provides their resolutions, as well as makes suggestions for the improvement of related processes....

• Provide first- and second level IT support for internal users on site.
• Installing and configuring hardware and software, alongside the associated system administration duties.
• Coordinate the IT support team by prioritizing, assigning, and distributing tickets to ensure timely and effective resolution.

• Designing and delivering engineering solutions for our businesses and customers
• Enhancing our infrastructure capabilities and functions with new and fresh ideas
• Performing and improving QA and Test Automation frameworks