Lead állások, munkák it support, helpdesk kategóriában

• Support the operationalisation of Vodafone’s Data Governance framework, ensuring compliance with regulatory requirements and internal standards.
• Lead the implementation and adoption of Collibra as the central metadata repository across Vodafone Markets and Group Functions.

You will design, manage and operate ServiceNow solutions that power ISM’s user‑centric services, partnering with business stakeholders to co‑create workflows and knowledge that enable first‑time support, efficient escalations, and transparent service delivery....

Head multi-tiered support operations (L1, L2, L3) Lead Service Operations Managers Ensure smooth 24/7/365 operations Support commercial activities including RFP responses, onboarding of new clients, and expanding ongoing engagements Report on division KPIs, health status, and risks Manage incidents...

• Lead Field Support Operations across multiple sites: coordinate onsite support staff, prioritize tasks, and ensure timely issue resolution
• Deliver Hands-On Technical Support: hardware setup, break/fix, AV systems, networking, and peripheral troubleshooting

• Lead end-to-end IT service delivery and helpdesk operations across DACH, ensuring high-quality support and user satisfaction
• Monitor, analyse, and report on KPIs and SLAs; manage escalations and drive continuous service improvement

• Act as the primary technical contact for assigned customers, providing trusted expertise after purchase
• Diagnose and resolve hardware, software, and network issues with a strong focus on root‑cause analysis

• Proven experience leading IT teams in Support, Digital Workplace, or IT Operations
• Extensive background in IT support helpdesk and 1st level operations
• Hands-on leadership style with strong focus on service quality and continuous improvement

Teamlead IT Service Desk (f/m/d) 80 - 100 % This role is to manage the Service Desk together with a motivated team of Technicians and Apprentices. We are looking for an initiative and highly committed IT professional as Teamlead IT Service Desk (f/m/d) 80 - 100 % Your daily contribution: Lead and...

Independently troubleshoot and resolve issues related to ERP and integrated applications, escalating to other IT teams as infrastructure or networking, or third-party vendors when necessary....