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• Defining and executing the global product strategy and roadmap for contact center technologies aligned with CX and business priorities
• Ensuring scalability, consistency, and performance of contact center capabilities across regions

• Definition and ownership of product vision, strategy, and multi-year roadmap for assigned innovation product lines
• Leadership of cross-functional teams of product managers, engineers, designers, and analysts through discovery, prioritization, and delivery using agile methods

• Definition and ownership of product strategy and roadmap for Global partner reservation and rental APIs
• Establishment of clear OKRs in partnership with cross-functional teams and stakeholders to measure success and track progress

• Management and monitoring of connected devices and fleet technology assets in partnership with Supply Chain and Operations teams
• Establishment of controls, reporting, and governance processes for asset lifecycle management, inventory accuracy, and operational compliance

Definition and ownership of product vision, strategy, and multi-year roadmap for assigned innovation product lines aligned to enterprise growth and customer experience priorities...

• Technology risk assessment and development of risk-based IT audit plans and audit programs
• Leading or executing IT audits across a complex technology environment including mainframe systems, cloud platforms, and modern enterprise solutions

• Overall Oracle EPM technical architecture ownership
• Evaluation of new Oracle EPM features and quarterly cloud updates
• Leadership, mentoring, and development of Oracle EPM administrators, developers, and technical analysts
• Platform upgrades, patch testing, regression testing, and production deployments

• Ownership of product vision, strategy, and roadmap for Revenue Management products
• Definition of clear prioritisation decisions and maintenance of a single coherent roadmap across multiple workstreams

• Establishment and leadership of a centralized Customer Insights & Analytics function within the Customer Experience organization
• Definition and execution of the vision, roadmap, and operating model for customer insights across the enterprise

• Ownership of a defined area of the digital funnel across web and app
• Definition and prioritization of product backlogs aligned to customer needs and business impact
• Leadership of cross-functional product pod including engineering, design, and analytics

• Owning the technical vision and roadmap for the team
• Leading the scoping process with stakeholders to translate business needs into project plans
• Overseeing the technical aspects of all builds across the team
• Serving as the team's go-to expert on the technical platform