First level help desk állások Németországban (it programozás, fejlesztés)

• Act as the Lead Solution Architect in pre-sales engagements for contact center projects
• Design end-to-end contact center architectures, including:
• Omnichannel routing (voice, chat, e-mail, messaging)
• IVR / call flows / routing logic
• Voice-, Mail- and Chatbots
• Workforce and quality components

Co-lead the global OT Security domain within the Digitalization Team, ensuring close alignment with Corporate IT, Maintenance, Engineering, and Production functions...

Understanding business needs: Analyze and comprehend business requirements and constraints to define target processes and system specifications....

• Act as the Lead Solution Architect in pre-sales engagements for contact center projects
• Design end-to-end contact center architectures, including:
• Omnichannel routing (voice, chat, e-mail, messaging)
• IVR / call flows / routing logic
• Voice-, Mail- and Chatbots
• Workforce and quality components

• Capture of customer requirements and formalisation in system requirements
• Refinement of equipment requirements
• Preparation and participation in workshops with stakeholders
• Coordination with and support of software development
• Planning and execution of integration tests

• Define business requirements and work effectively with stakeholders;
• Respond to IT support tickets;
• Build internal and external relationships effectively;
• Provide business analysis, outlining problems, opportunities and solutions for the business;

• Support strategic discussions and product designs in the customer identity product area.
• Create and support the execution of the product roadmaps, with an outcome/ KPI-driven mindset.