Process analyst állás, munka

• Design and implement robust and innovative SAP architectures tailored to customer needs
• Lead solution development across SAP modules, ensuring alignment with customer business goals
• Stay ahead of the curve by exploring and integrating new SAP technologies

• Act as the Lead Solution Architect in pre-sales engagements for contact center projects
• Design end-to-end contact center architectures, including:
• Omnichannel routing (voice, chat, e-mail, messaging)
• IVR / call flows / routing logic
• Voice-, Mail- and Chatbots
• Workforce and quality components

• Lead strategic and operational projects from initial requirements to deployment
• Serve as a primary point of contact for project-related communication and facilitate meetings, manage expectations, and act as a “translator” between technical and non-technical teams

Business Analysis: Analyze business requirements along the full value chain of a globally operating industrial insurer to support our international digitalization strategy...

You will be closely working with our finance and controlling departments, locally and internationally, to understand their requirements and to provide a best practice approach for their business needs...

Business Analysis: Analyze business requirements along the full value chain of a globally operating industrial insurer to support our international digitalization strategy...

• Develop and maintain Power BI reports and dashboards using DAX and Power Query
• Apply IBCS standards for clear and consistent reporting (a strong plus)
• Review and refine business logic in reporting models to ensure precise and reliable insights

• Analyze and optimize business processes, promoting best practices in the domain Warehousing & Logistics
• Coordinate initiatives related to creating conceptional (pre-)studies to recommend a comprehensive way forward for reaching business goals

Define Platform Architecture Strategy & Roadmap - Set the vision for how the platform evolves, ensuring alignment with business goals and enterprise architectural principles. Define the target solution landscape, manage cross-platform dependencies, and drive roadmap execution;...