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• Configure, maintain, and optimize Microsoft Dynamics 365 Customer Service and Contact Center capabilities
• Design and manage case management, queues, routing rules, workstreams, SLAs, business rules, forms, views, and agent experiences

Own the AI platform – take end-to-end ownership of Roland Berger's AI ecosystem, including the AI orchestration layer, AI agent frameworks, LLM integrations, and model routing infrastructure; shape the platform roadmap, own the platform budget, and drive build-vs-buy decisions in alignment with IT...

• Lead the development and implementation of an Agentic Contact Center approach, from initial exploration through MVP development and scaling
• Translate Customer Service business requirements into concrete and scalable AI use cases, process designs, and solution requirements

• You'll anchor 4 to 6 concurrent CRM-focused enterprise engagements as the senior consultant, at ≥ 85% billable utilisation
• You'll generate ≥ €200k in expansion and upsell revenue from existing accounts within 12 months, by spotting follow-on opportunities while you deliver

• Create and implement test strategies and concepts for all test levels in embedded, cloud, mobile and web applications
• Improve our development and testing processes, methods and tools, and support the development teams
• Plan, set up and maintain test environments and automation frameworks

• Collaborate with business stakeholders to identify technical opportunities and gather user requirements for Polarion customizations, workflows, reports, dashboards, and integrations.
• Configure, customize, and maintain Polarion ALM solutions to support engineering, quality, and compliance processes.

• Design, develop, and maintain robust and scalable software solutions
• Apply object-oriented design principles and established design patterns
• Contribute to system architecture, improvement of our existing software design and technical decision-making

Advise business units and senior stakeholders on AI opportunities, strategic priorities, target operating models, and the practical implications of emerging AI technologies...

• Together with the team, you drive the development and evolution of vision systems
• You understand, evaluate, and challenge model architectures, neural networks, inference pipelines, and diagnostic toolchains, gradually taking over dedicated development and optimization work packages

• Design and build AI agents and workflows that solve concrete business problems
• Take technical ownership of applied AI solutions - from architecture decisions to engineering standards and code quality
• Build enterprise-grade solutions on modern AI platforms, mainly Azure

• You develop advanced algorithms for the analysis, control, protection, and optimization of industrial grids and microgrids
• You validate concepts through simulation, software prototypes, and demonstrators

• Designing and delivering engineering solutions for our businesses and customers
• Enhancing our infrastructure capabilities and functions with new and fresh ideas
• Performing and improving QA and Test Automation frameworks

In this role, you design, co-create and implement enterprise-scale agentic AI systems together with business and IT teams, from solution architecture to production deployment....

• Manage the IT Product Lifecycle for new and existing custom applications
• Take ownership of all activities related to the upcoming Mauser Customer B2B Portal
• Define and standardize the technology stack for custom application development

You lead an international team of frontend and backend developers, quality assurance, DevOps engineers, and Scrum Masters through the agile development process and ensure the use of modern cloud and AI technologies....

Design, develop, and maintain custom ServiceNow solutions across the platform, leveraging App Engine, JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Flow Designer....

• Rapidly build demos, prototypes, proofs of concept, and MVPs that bring AI use cases to life for clients and account teams.
• Translate client problems into working technical concepts using models, agents, data, workflows, APIs, integrations, and user experience patterns.

• The customer from the first calls on: take apart their decision problem live, pre-sales, and turn it into a first mini model.
• Scope and lead the development project end-to-end; own the result, not just the planning and organisation.

• As a Working Student Design System / Development (m/f/d/x), you support a team working on the development and maintenance of the Mercedes-Benz AG Web Design System.
• You support the integration and management of design tokens as well as the automation of change processes.

• Define target architectures and roadmaps across AI & Data platforms that are aligned with our customers' business, IT and security requirements
• Translate between the worlds of engineering, business, IT and operations, making sure everyone ends up with the same picture