Call center operator állások Külföldön (it programozás, fejlesztés)

Shape Roadmap in alignment with project vision, stakeholder needs, and technical direction...

• Shape the Roadmap & Drive Delivery
• Own the project roadmap and backlog — from high-level initiatives down to individual work items — making sure the team always has a clear, compelling picture of where we're headed and why.

• Design and implement scalable data engineering and analytics solutions in Azure and Databricks.
• Translate business and user requirements into technical architecture, concepts, implementation and roadmaps.

• Build deep executive relationships and earn trusted advisor status with customers
• Identify new opportunities for customers to leverage new or expanded SAP solutions
• Mitigate churn and manage renewals of SAP solutions/services
• Identify sales leads and support sales in expansion and upsell efforts

• Act as the Lead Solution Architect in pre-sales engagements for contact center projects
• Design end-to-end contact center architectures, including:
• Omnichannel routing (voice, chat, e-mail, messaging)
• IVR / call flows / routing logic
• Voice-, Mail- and Chatbots
• Workforce and quality components

Software Project Manager Customer Service (m/f/d) Make an impact We are seeking a dedicated candidate for the role of Software Project Manager for our Customer Service (CS) department. The position holder will be the first point of contact in all aspects during the Software life cycle of a project...

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