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• Design and evolve cloud environments across AWS, Azure and GCP
• Work on cloud migration, modernization and platform improvement initiatives
• Support cloud cost visibility, transparency and governance activities
• Identify opportunities to improve cloud efficiency, utilization and spending

Helping clients ensuring their IT systems, processes, and operations align with leading professional standards, industry frameworks, and regulatory requirements (ITIL, COBIT, ISO 27001, ISO 27701, ISO 22301, DORA, NIS2, NIST)....

• Business process analysis and design of Lead-to-Order processes
• Cross-country process harmonisation
• Requirements engineering
• Business workshops and stakeholder alignment
• Fit-gap and impact analysis
• End-to-end solution definition
• Backlog readiness and delivery support
• Business validation

• Active partnership with sales and project managers to estimate, design, develop and deliver solutions
• Continuous communication with domain experts and product owners to understand core business needs and goals to synthesize requirement and quality standards

• Architect and implement scalable AI/ML solutions on Azure or GCP
• Design and build AI solutions for sales use cases such as automated RFP/RFI ingestion, classification, and response generation
• Design and build AI solutions for intelligent document understanding

• Overseeing the seamless operation and alignment of The Lab’s digital content creation processes
• Contributing to the evolution of The Lab’s digital content creation processes
• Ensuring affiliates adoption of The Lab’s Digital Content and Services

• Salesforce development and solution delivery
• Design and implementation of scalable Salesforce solutions across Sales Cloud, Service Cloud, and Health Cloud
• Building and enhancing user experiences using Lightning Web Components and Aura Components

• Technical ownership of governance infrastructure supporting the GBS Digital Enablement organization
• Maintenance and continuous enhancement of governance infrastructure
• Ensuring reliability, scalability, governance and accuracy of tools, workflows, data structures and reporting solutions

• Architecture leadership for transformation of business systems, service operations and customer fulfilment platforms
• Definition of strategic architecture direction across telecom BSS, Service Operations, Salesforce Communications Cloud, ServiceNow and enterprise integration domains

• Ownership of end-to-end data migration workstream within SAP S/4HANA implementation and conversion programmes
• Definition of migration strategy, roadmap, scope, governance model and delivery approach
• Leading migration activities across the Explore, Build, Test, Cutover and Go-Live phases

• Participation in SAP implementations, rollouts and other projects to deliver country specific solutions in the VAT, tax and reporting areas
• Provision of professional SAP advisory on the VAT, tax and reporting areas for Clients

• Participation in SAP DRC implementations, rollouts and other projects to deliver country specific solutions in the VAT, tax and reporting areas
• Provision of professional SAP advisory on the VAT, tax and reporting areas for Clients

• Design enterprise Data & AI strategies that use Data & Generative AI to drive real business growth
• Translate complex business needs into clear AI solutions that deliver value
• Act as a trusted advisor to C-level leaders on AI adoption, regulations, and ROI

• Leading SAP S/4HANA Public Cloud implementation projects from initiation through go-live and hypercare
• Managing project scope, timelines, budgets, risks, and dependencies
• Coordinating multidisciplinary teams across business and technology functions

• Design and evolve AWS-based cloud platforms and infrastructure environments
• Support cloud migration and modernization initiatives
• Work with client architecture, engineering and security teams to define practical cloud solutions

• Design and build CI/CD pipelines at enterprise scale
• Build and maintain a catalogue of reusable, pre-approved infrastructure modules and deployment patterns
• Work with containerization and orchestration
• Set up observability including logging, metrics, tracing