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Supporting the development of a stable and scalable Kotlin and Spring Boot back-end from the ground up Collaborate closely with our Customer Support (L1) and Infrastructure Support (L2) teams to efficiently manage escalations- helping identify, troubleshoot, and resolve operational issues that keep...

Creating and maintaining detailed, comprehensive and well-structured test cases and test documents Working closely with the development team and ensure the highest standards of product quality Estimating, prioritizing and planning testing activities Conducting tests of our software applications...

Partner with the Product Design Lead and/or Project Owner to ensure design work aligns with project requirements and meets internal quality standards. Take ownership of the end-to-end design process - from early concepts to high-fidelity visuals and developer handoff. Work closely with fellow...

Reporting directly into the Head of Operations on division KPIs, health status, and attention points/risks Leading, mentoring, and managing Service Operations Managers and support teams across L1, L2, and L3 Overseeing daily operational performance, ensuring SLAs/KPIs are met, and managing...