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Implement complex ServiceNow solutions, including system configuration and development of custom features. Provide advanced technical consulting and support quality assurance activities. Ensure adherence to implementation standards and technical best practices. Offer deep expertise on technical...

Plan and lead the technical implementation of ServiceNow solutions, including system configuration and development of custom features. Architect and design scalable and robust ServiceNow solutions. Provide advanced technical consulting and support quality assurance activities. Ensure adherence to...

Design, develop, deploy, monitor, scale, and troubleshoot ML and LLM-based systems that power services across our platform. Build automated AI testing and evaluation frameworks. Collaborate with Applied Scientists and Software Engineers to implement and productize AI-based capabilities. Shape and...

Reporting directly into the Head of Operations on division KPIs, health status, and attention points/risks Leading, mentoring, and managing Service Operations Managers and support teams across L1, L2, and L3 Overseeing daily operational performance, ensuring SLAs/KPIs are met, and managing...

Lead and grow multiple agile engineering teams, fostering collaboration, accountability, and an inclusive, high-performing culture. Define and own the technical roadmap with stakeholders, ensuring timely delivery of scalable, maintainable solutions. Champion responsible use of AI and automation,...

Champion the design and delivery of secure, high performance microservices on AWS, owning services end-to-end from code to deployment and monitoring. Set technical direction across multiple teams by spotting system pain points, simplifying architectures, and driving meaningful improvements. Shape...

Partner with the Product Design Lead and/or Project Owner to ensure design work aligns with project requirements and meets internal quality standards. Take ownership of the end-to-end design process - from early concepts to high-fidelity visuals and developer handoff. Work closely with fellow...

Design, implement, and maintain automated test frameworks to validate app functionality, performance, and reliability. Develop and execute test strategies across features, releases, and platforms to ensure comprehensive coverage and risk mitigation. Execute manual test suites as needed. Leverage...

Develop and implement the product strategy that align to the company vision and strategy. Responsible for the product(s) roadmap, from ideation to launch. Be the voice of the customer in our product team, by clearly communicating and sharing insights about our customers and how we can get their...

Lead testing strategy and execution across complex microservices and frontend/backend architectures (AWS, .NET, Angular, APIs, etc.) Design, develop, and maintain robust test automation frameworks, integrating seamlessly into CI/CD pipelines (Playwright, AWS CDK), with a DevSecOps mindset Pioneer...