Customer support associate állások Budapesten (it programozás, fejlesztés)

• Troubleshoot and resolve advanced issues for customers related to the iREMS software
• Provide advice and expert knowledge by email, chat, and web channels
• Work closely with Product Development and DevOps to diagnose problems and deliver solutions
• Liaise with the software development team

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Learning the Gaming System and underlying business model/processes
• Providing high quality 3rd line technical support for iGaming System to Customer Support Team, Central Gaming, Partners and Engineers
• Participating in regular configurations of iGaming System

• Nyitottság kis és közepes bonyolultságú feladatok elvégzésére
• Végfelhasználók teljeskörű (onsite vagy remote) támogatása
• Hibakeresések elvégzése
• Alap IT üzemeltetési folyamatokban való részvétel

Belső ellenőrzési, MNB és egyéb hatósági auditok során feltárt megállapításokhoz kapcsolódó intézkedések nyomonkövetése, státuszának riportálása és koordinációja...

• Collaboration with customer teams to provide expert advisory services across a range of technologies
• Establishment of trusted advisor relationships with customers
• Guidance of customers towards achieving a healthy and secure state

• Technikai tanácsadás és támogatás
• Szakértői szintű iránymutatás nyújtása belső ügyfelek számára Azure-alapú megoldások tervezésében, megvalósításában és üzemeltetésében, a vállalati landing zone architektúrán belül

• Contribution to Customer Platform team for fraud prevention solution
• Delivery of high-quality NodeJS, TypeScript and React code with simplicity, performance, and scalability
• Design and implementation of client and database-related application features

• Lead and develop the E&P IT Operations, application, and data teams.
• Mentor the team to deliver high-quality solutions and uninterrupted operations.
• Communicate clearly regarding team goals, deadlines, and required training.

• Coordinating day-to-day IT operational tasks, including system checks, updates, and user support
• Managing IT service requests and tracking their progress through ticketing systems
• Providing first-line support for hardware, software, and network-related issues

• Coordinate and support the delivery of Retail IT projects across fuel stations and head office operations.
• Lead and actively participate in IT and IT-related projects, ensuring successful delivery and business alignment.

Contribute to the requirement definition for the assigned physical security product area, develop functional specifications, and create project plans and software release schedules to support the certification process...

• Kialakítod és képviseled a termék jövőképét és fejlesztési roadmapjét.
• Az üzleti célok és ügyféligények alapján meghatározod a fejlesztési irányokat.
• Folyamatosan keresed azokat a lehetőségeket, amelyekkel a termék üzleti értéke és hatékonysága növelhető.

Process Oversight: Support the planning, implementation, optimization, and measurement of business processes to drive operational excellence....

• Consulting services related to Oracle’s retail modules for customers
• Reorganization and optimization of retail processes
• Bridging retail process owners and IT consultants, developers
• Support of system implementation and integration
• Management of functional part of implementation and development

• Design, build, and maintain backend services and APIs using C#/.NET Core in a cloud (AWS) environment
• Contribute to the development of scalable and secure microservices supporting SaaS products
• Work with Angular to implement and support end-to-end features where needed

• Delivery of remote and hybrid engagements involving SharePoint Server, SharePoint Online, and Power Platform
• Leadership of SharePoint migrations and modernization initiatives
• Design of collaboration and content architectures aligned with Microsoft best practices

• Detailing the solution design in close cooperation with solution architects
• Configuring and delivering business applications and process solutions using Power Apps and Power Automate

• 2nd level support for complex incidents, service requests, and operational issues
• Handling incidents, problems, changes, and service requests using ServiceNow as the central ITSM tool
• Analyzing, troubleshooting, and resolving issues across application, database, OS, and infrastructure layers

• Szoftverkarbantartási projektek végrehajtása elosztott vezérlőrendszereken (Omnivise T3000)
• Alkalmazás, rendszer és biztonsági javítások telepítése
• Helyzetfüggő korrekciós intézkedések végrehajtása vezérlőrendszer egységeken a szoftver integritásának és hatékonyságának biztosítása érdekében