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• Single point of contact for the research faculty and group leaders on specialist IT, data and computing needs
• Assessment of research IT needs and their translation into actionable demands
• Onboarding and key user management: making sure that our researchers can work productively from day one

Act as a trusted technical advisor throughout the sales cycle by qualifying customer needs, matching them with product capabilities, and addressing objections with credibility....

• Commissioning and configuring software systems during equipment installation to ensure seamless operation.
• Diagnosing and troubleshooting software and system issues to minimize downtime and improve efficiency.

• Manage the IT Product Lifecycle for new and existing custom applications
• Take ownership of all activities related to the upcoming Mauser Customer B2B Portal
• Define and standardize the technology stack for custom application development

• You will support exciting large-scale projects in Switzerland and abroad
• You will accompany clients from the conceptual design of initial ideas to successful implementation in operations.
• You will be working on the assumption of sub-project manager tasks within the scope of new implementations