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Serve as the process expert for offer creation, pricing, approvals, quoting, and order creation, driving simplification, automation, and end‑to‑end process transparency....

• Act as the Lead Solution Architect in pre-sales engagements for contact center projects
• Design end-to-end contact center architectures, including:
• Omnichannel routing (voice, chat, e-mail, messaging)
• IVR / call flows / routing logic
• Voice-, Mail- and Chatbots
• Workforce and quality components

• Connect the ONE-KEY accounts via APIs to enable real-time sample tracking
• Ensure all solutions meet regional audit and compliance requirements
• Contribute to the expansion of web interfaces, internal tools, and platform improvements across the ONE-KEY ecosystem

• Work with a wide range of systems, processes and technologies to own and solve problems from end-to-end
• Uphold high engineering standards and bring consistency to the many codebases and processes you will encounter
• Work with engineers across the company to build new features at large-scale

• Design, build and operate scalable test automation frameworks for enterprise environments
• Drive and consult on test automation strategies for our customers
• Develop and maintain automated test cases (e.g. regression, integration, system and acceptance tests)

• Own the global S/4 process template including target state design, process documentation (ARIS), controls and integration points.
• Define and enforce global standards; approve or reject deviations through formal design authority and escalation where required.

End-to-End Data Lifecycle Ownership: Lead the design and implementation of tracking strategies that cover the entire lifecycle: from initial requirements gathering to Generation, and finally to automated Validation....

• Lead and shape system studies to define the evolution of next-generation cloud and network architectures.
• Conceptualize, design and deliver AI prototypes and PoCs, and assess their technical and customer impact.