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Working directly with customers and project teams providing technical expertise on Veeva’s applications, Vault Platform, APIs, and Java SDK Developing custom code and configuring Veeva software Contributing to solution design under guidance of experienced technical and migration architects...

• Act as the Lead Solution Architect in pre-sales engagements for contact center projects
• Design end-to-end contact center architectures, including:
• Omnichannel routing (voice, chat, e-mail, messaging)
• IVR / call flows / routing logic
• Voice-, Mail- and Chatbots
• Workforce and quality components

Where you belong: Where you belong: ...

• Team management and growth of Consultants focusing on Managed Services work on the Veeva platform (Vault) for small and large global accounts
• Resource planning and utilization follow-up for the team
• Ensuring professional growth of team members leading to Employee Success

Independently troubleshoot and resolve issues related to ERP and integrated applications, escalating to other IT teams as infrastructure or networking, or third-party vendors when necessary....