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Collaborate closely with customers to understand their business and translate requirements into high quality software. Expect to visit our customers around 2-3 times per week....

Collaborate closely with customers to understand their business and translate requirements into high quality software. Expect to visit our customers around 2-3 times per week....

• Design and develop scalable Salesforce solutions across Sales Cloud, Service Cloud, and Health Cloud
• Build and enhance user experiences using Lightning Web Components and Aura Components

• Partnership with GBS Operations leadership and Global Process Owners to prioritize digital initiatives
• Oversight of digitalization efforts for SSC workstreams (R2R, P2P, Customer Care, O2C)
• Partnership with Global Process Owners to drive development pipeline for workstreams

Responsible for building out the robust regional IT infrastructure and promoting a high-performing service delivery culture providing excellent IT support and service solutions based on the clear understanding of the company's global IT strategy...

• Build and improve the WebRTC media pipeline across web, desktop and mobile clients, including audio, video, screen sharing and data channels.
• Develop and scale our Selective Forwarding Unit (SFU) and signaling services to support large meetings, webinars and breakout rooms.

Work upstream in the requirements process (PRD), establishing what each option costs to build and to run, what it commits us to later, and which one holds up once the commercial, medical and regulatory constraints are applied....