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• Standardize Incident Management: Build and champion intuitive, end-to-end processes for incident detection, response, communication, and postmortems across the company.
• Enhance System Visibility: Develop clear, real-time metrics, dashboards, and signals to track system health and incident trends.

You assume overall strategic and operational responsibility for the international Service & Support organization of our EPG ONE Software Suite (WMS & MFC)....

• Lead the technical lifecycle of ServiceNow and related governance platforms (IRM, Risk, Change, Incident, CMDB, Asset).
• Ensure configurations are secure, scalable, auditable, and aligned with regulatory standards.

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