Contact center állások, munkák it programozás, fejlesztés területen

• B2C szakmai és technológiai projektek beazonosítása, üzleti igények felmérése
• Vezetői előterjesztések, döntés-előkészítő anyagok, ROI- és hatástanulmányok készítése
• Projektek megtervezése, előkészítési folyamatok koordinálása, ütemezés, erőforrás- és költségtervezés

• Webes contact center szoftverünk backendjének, API-jának és szerveroldali komponenseinek fejlesztése
• Távoli ügyfélazonosító szoftver fejlesztése és karbantartása
• Back office rendszerünk továbbfejlesztése

• Act as the Lead Solution Architect in pre-sales engagements for contact center projects
• Design end-to-end contact center architectures, including:
• Omnichannel routing (voice, chat, e-mail, messaging)
• IVR / call flows / routing logic
• Voice-, Mail- and Chatbots
• Workforce and quality components

• Act as the Lead Solution Architect in pre-sales engagements for contact center projects
• Design end-to-end contact center architectures, including:
• Omnichannel routing (voice, chat, e-mail, messaging)
• IVR / call flows / routing logic
• Voice-, Mail- and Chatbots
• Workforce and quality components

• Own product vision, roadmap, and adoption strategy for AI capabilities across global customer interaction processes.
• Deliver cost reduction by prioritizing and scaling (agentic) automation of service requests (from intake and triage to resolution and escalation).

• Being part of our Finance & Controlling Applications Team in an international IT set-up
• Consulting and Management of Stakeholders as a primary contact to drive FI & CO applications
• Demand Management to understand business needs and derive IT solution requirements

• Being part of our Data & Process Integration Services Team in an international IT set-up
• Strong cooperation with BI & Analytics Applications Team in (Barcelona, Spain)
• Consulting and Management of Stakeholders as a primary contact to drive SAP BW/Reporting solutions

• Being part of our Supply Chain Applications Team in an international IT set-up
• Consulting and Management of Stakeholders as a primary contact to drive Supply Chain applications
• Demand Management to understand business needs and derive IT solution requirements

• Establish yourself as the Go-to-person at customers for all AI related topics.
• Lead the design and delivery of SAP Business AI architectures aligned with customer business strategy.
• Translate strategic AI initiatives into technical reality

• Disciplinary management of the FI & CO Applications Team in Wiesbaden
• Technical leadership of virtually extended team members (esp. in Barcelona, Spain)
• IT business partner and main contact for the worldwide FI & CO departments

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