Ügyfél menedzser állás, munka

• Act as the Lead Solution Architect in pre-sales engagements for contact center projects
• Design end-to-end contact center architectures, including:
• Omnichannel routing (voice, chat, e-mail, messaging)
• IVR / call flows / routing logic
• Voice-, Mail- and Chatbots
• Workforce and quality components

Serve as the primary contact for assigned clients, responsible for both project delivery and commercial relationship management. Plan, schedule, and oversee all phases of projects (discovery, development, testing, deployment), ensuring quality, timeliness, and budget adherence. Proactively nurture...

You continuously shape domain strategy and vision, setting clear measurable goals and roadmap for the partner platform and partner-facing services to drive partner growth, satisfaction and retention, and you rally those around you toward this vision....

In this role, you will join a global team in SAP Business Transformation Management Customer Success to make the Integrated Toolchain a reality at selected strategic customers. You will identify use cases for the Integrated Toolchain based on individual customer needs, drive the realization of...

• Serve as the primary technical contact for Client Services, Programmatic team, product, and engineering and technical solutions partners we work with
• Implement, monitor, and optimize programmatic ad stacks, including GAM, header bidding, and mediation platforms

In this role, you will join a global team in SAP Business Transformation Management Customer Success to make the Integrated Toolchain a reality at selected strategic customers. You will identify use cases for the Integrated Toolchain based on individual customer needs, drive the realization of...