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Coordinate, support, and execute international sleep diagnostics projects from procurement planning through to routine operation, serving both B2B and B2C customers in close collaboration with the International Homecare Sales Team....

• Responsible for definition of the globale Operate Management System processing the corresponding methods and coordinating the roll-out with the regional IMS Heads.
• Design and develop global requirements, standards, methods and tools for the Process Operate MS with the regional MS Officers.

• Development and implementation of the strategy of the Climate Solutions Hub
• Liaison with the research community at Empa and Eawag, across the ETH Domain, and beyond
• Managing high-level stakeholder networks in academia, as well as the private and public sector
• Project and funding acquisition

• Lead and develop our customer service specialists and account managers, with clear responsibilities, standards, and priorities for every customer touchpoint.
• Build a team culture of service excellence, where ownership, responsiveness, and proactive, personal communication with customers are the norm.