Junior adótanácsadó állások Németországban (informatikai támogatás)

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.

• Monitor security events and investigate alerts to identify potential threats.
• Handle IT security incidents following established procedures and escalate when necessary.
• Operate SOC tools and collaborate with the external MSSP for SIEM alert management.

• Assist customers with software application inquiries and troubleshooting issues
• Document customer interactions and technical issues in our ticketing system (Salesforce)
• Collaborate with senior support staff to escalate complex issues and ensure timely resolution

FREELANCE SEARCH RELEVANCE ANNOTATOR   JOB TYPE: Freelance / Remote  LANGUAGES REQUIRED: NEAR NATIVE/ NATIVE-LEVEL OF GERMAN AND FLUENT ENGLISH PROJECT SUMMARY: We are seeking freelance contributors to participate in a search relevance annotation project aimed at improving e-commerce search quality...

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

• Challenging and diverse tasks around IT Governance, Risk and Compliance with a high degree of responsibility, such as
• Analyze data from compliance questionnaires and risk documentation (excel)
• Prepare and design presentations for the top management level

• Maintain and oversee the Chart of Accounts (CoA) as a key advisor in collaboration with the Accounting Excellence Department.
• Define and manage daproh accounts in the master data governance system (GMDS) and ensure correct mapping to SAP@Kons accounts.