Senior controller állások Külföldön (informatikai támogatás)

Provide first and second-line technical support through multiple channels including the IT service portal, live chat, phone, email and face-to-face interactions. Ensuring prompt resolution and high customer satisfaction....

• perform proactive monitoring and in-depth analysis/documentation of Microsoft cloud environments status updates
• provide automation of service monitoring, notification of critical events
• create concepts and technical documentation describing the developed functionality

• Align customer needs and vision with SAP BTP solutions early in the sales cycle
• Showcasing SAP solutions addressing customers' specific business requirements
• Mapping product capabilities to business requirements
• Responding to inquiries from customers within set deadlines, focusing on customer success

• Assist customers with software application inquiries and troubleshooting issues
• Document customer interactions and technical issues in our ticketing system (Salesforce)
• Collaborate with senior support staff to escalate complex issues and ensure timely resolution

IT Operations and Service Coordinator...