Development állások XIII. kerületben (informatikai támogatás)

• Operate, maintain, and continuously improve cloud-based platforms supporting digital products and services.
• Contribute to platform operations activities, ensuring availability, performance, and reliability across development, test, and production environments.

• Operate, maintain, and continuously improve cloud-based platforms supporting digital products and services.
• Contribute to platform operations activities, ensuring availability, performance, and reliability across development, test, and production environments.

• Conduct end‑to‑end software and service should‑cost analyses by identifying, assessing, and modelling key cost drivers.
• Define and size software technical specifications, assessing requirement quality and maturity.

•Objectives of the service: oDevelop comprehensive Knowledge Base documentation that meets organizational ITSM standards oGain deep understanding of services and processes, and translate complex information into simple, polished, engaging content oWrite user-friendly content that meets the needs of...

Engaging with business & functional partners to understand business priorities, ask relevant questions and scope same into a analytical, data science solution document calling out how application of data science will improve decision making- In depth understanding of techniques to prepare the...

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Ensure all contacts are answered efficiently and resolved as detailed in the operating processes
• Deliver a great colleague service experience
• Take ownership of the issue, and using my knowledge and behavioural skills to engage, understand, action and deliver with confidence

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

Management of Technology ServiceNow queue ensuring adherence to service level response and resolution requirements Service request support including end-to-end management of L1-L3 incidents with internal and vendor resources Development of ServiceNow reporting including service level metrics...