Software support állás, munka

• In TATA Consultancy Services (TCS) you can implement your language knowledge with native speakers in a dynamic working environment.
• Learn and have fun while you explore our uniquely diverse company culture with more than 90 different nationalities in our Hungarian branch office.

Provide first and second-line technical support through multiple channels including the IT service portal, live chat, phone, email and face-to-face interactions. Ensuring prompt resolution and high customer satisfaction....

• Assist customers with software application inquiries and troubleshooting issues
• Document customer interactions and technical issues in our ticketing system (Salesforce)
• Collaborate with senior support staff to escalate complex issues and ensure timely resolution