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• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Support planning and execution of mobile app initiatives.
• Translate product requirements into clear Jira tickets and implementation-ready tasks.
• Assist in defining scope, priorities, acceptance criteria, and delivery readiness.

Responsibility for our knowledge management system, from selection and configuration through rollout and sustainable adoption in the relevant teams...

Own the end-to-end incident process:Map, document, and continuously improve the full customer incident lifecycle — from the first inbound signal through intake, triage, escalation, resolution, and customer communication, ensuring a seamless experience at every step....

Act as a trusted technical advisor throughout the sales cycle by qualifying customer needs, matching them with product capabilities, and addressing objections with credibility....

Support Security Operations: You will join a team to support daily cybersecurity operations, including monitoring security events, tracking vulnerabilities, and assisting with incident follow-up activities...

• Engage in advanced Data Analytics to uncover insights and drive strategic decisions
• Work with state-of-the-art platforms like Microsoft Fabric to build robust data solutions and pipelines