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• Management, growth and development of assigned portfolio of corporate accounts
• Maintenance of projected revenue targets
• Building and maintaining relationships with accounts and internal stakeholders
• Identification and implementation of growth opportunities

• Defining and executing the global product strategy and roadmap for contact center technologies aligned with CX and business priorities
• Ensuring scalability, consistency, and performance of contact center capabilities across regions

• Ownership and driving of the company’s forecasting, annual planning, and long-range strategic planning processes
• Acting as the operational backbone of FP&A ensuring timelines are met, outputs are sharp, and the organization stays aligned

• Driving consistent execution, performance management, and accountability across field operations
• Leading a team of Area Finance Directors aligned to the four U.S. operating areas
• Translating financial insights into clear actions and measurable results

• Definition and ownership of product vision, strategy, and multi-year roadmap for assigned innovation product lines
• Leadership of cross-functional teams of product managers, engineers, designers, and analysts through discovery, prioritization, and delivery using agile methods

• Cash and liquidity forecasting across NAM, EMEA, and APAC regions
• Support fleet financing activities including lender relationships and structuring of asset-backed and other debt facilities
• Daily cash management, bank relationships, and global bank account structures oversight

• Mapping end-to-end customer journeys across contact center, digital, and physical touchpoints
• Analyzing Voice of Customer, operational, and behavioral data to identify friction points and root causes
• Conducting root-cause analysis for drivers of service and Tier 1 complaints

Definition and ownership of product vision, strategy, and multi-year roadmap for assigned innovation product lines aligned to enterprise growth and customer experience priorities...

• Technology risk assessment and development of risk-based IT audit plans and audit programs
• Leading or executing IT audits across a complex technology environment including mainframe systems, cloud platforms, and modern enterprise solutions

• Overall Oracle EPM technical architecture ownership
• Evaluation of new Oracle EPM features and quarterly cloud updates
• Leadership, mentoring, and development of Oracle EPM administrators, developers, and technical analysts
• Platform upgrades, patch testing, regression testing, and production deployments

• Establishment and leadership of a centralized Customer Insights & Analytics function within the Customer Experience organization
• Definition and execution of the vision, roadmap, and operating model for customer insights across the enterprise

• Collaboration with key stakeholders to develop business cases and drive opportunities from ideation to execution
• Partnership with cross-functional teams including transformation, finance, IT, and operations to make actionable recommendations and create operational guidelines

• Design and governance of end-to-end customer journeys within the Customer Experience organization
• Translation of customer insights into customer experience improvements
• Chairing the Customer Experience Council and prioritizing initiatives

• Owning the technical vision and roadmap for the team
• Leading the scoping process with stakeholders to translate business needs into project plans
• Overseeing the technical aspects of all builds across the team
• Serving as the team's go-to expert on the technical platform

• Management of all airport activities related to customer service at rental counter and vehicle rental arrangements
• Management, planning, and implementation of staffing schedules based on business demands and transaction levels
• Oversight of exempt and nonexempt personnel

• Dealer network development and management
• Program strategy and OEM collaboration
• Financial oversight and analysis
• Cross-functional collaboration
• Process improvement and execution

• Management of all activities at an airport related to servicing of customers at the rental counter and arranging for the rental of vehicles
• Management, planning, and implementation of staffing schedules based on business demands and transaction levels
• Oversight of exempt and nonexempt personnel

• Management of all activities at an airport related to servicing customers at the rental counter and arranging vehicle rentals
• Management, planning, and implementation of staffing schedules based on business demands and transaction levels
• Oversight of exempt and nonexempt personnel

• Management of all activities at an airport related to servicing of customers at the rental counter and arranging for the rental of vehicles
• Management of selling incremental products to customers
• Management of cleaning and preparation of returned vehicles for the next rental

• Management of all activities at an airport related to servicing customers at the rental counter and arranging vehicle rentals
• Management, planning, and implementation of staffing schedules based on business demands and transaction levels
• Oversight of exempt and nonexempt personnel