Tools coordinator állások, munkák Fóton

Acquire knowledge and keep abreast of requirements of other Departments in the company, changes in marketing plans, policies, relevant professional standards, practical tools and other issues in order to select and recommend the most suitable solutions for company from the point of view of artistic...

• Support the creation of a clear communication path with the client and contribute to maintaining a high standard of collaboration.
• Keep regular daily contact with the client to provide updates on project progress and results.

• Managing and Expanding Data IT team located in different countries of the Region;
• Overseeing the integration of data into the enterprise data warehouse, collaboration with department heads to ensure accurate and relevant reporting data;

• Act as a single point of contact for phone calls, chat, emails and self-service portal from users regarding IT issues and queries
• Record incident resolutions in the ITSM tool based on user communication via phone, email, chat etc.
• Ensure that issues are resolved within ticket life cycle