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Understanding and defining BSC PTP business strategy and owning EMEA PTP process design Ensuring BSC strategy alignment with EMEA and Global strategy Initiating and/or approving changes in EMEA process framework, design and documents Owning control designs, approving deviations, and ensuring design...

Support and promote the delivery of EMEA and BSC strategic initiatives Ensure alignment of financial accounting activities with organisational goals and compliance requirements Lead end-to-end financial accounting processes ensuring accurate and timely delivery in line with SLAs and KPIs...

Ownership and execution of a global Customer Success strategy tied to revenue and retention goals Definition and leadership of the global learning strategy to support onboarding, adoption, and ongoing success Design and refinement of segmented customer journeys covering onboarding, value...

Client lead and single point of contact for Portfolio Administration services for each assigned client account Ensuring up-to-date, accurate, complete and consistent lease data base Delivering cost effective and proactive operational and financial portfolio management for occupier clients Oversight...

Validation and control of all invoices and documentation of potential subtenant recharges relating to operational costs of properties Ensuring supported finance areas deliver against quality and performance targets Review and authorization of property expenditure on behalf of clients Driving the...

Invoice and receipt processing Payment management Payables and receivables accounting Driving PSC and Portfolio Administration Lease Finance Team to meet performance targets Identification of quality issues and risk escalation Establishing and maintaining professional working relationships with...

Hiring and mentorship of a high-performance frontend squad Evolution of service offerings to include AI-driven UX and modular frontend architecture Technical oversight and escalation management for largest accounts Partnership with customers and Product and Business Consulting divisions Balancing...

Team management and growth of Consultants focusing on Managed Services work on the Veeva platform (Vault) for small and large global accounts Resource planning and utilization follow-up for the team Ensuring professional growth of team members leading to Employee Success Hiring process ownership...

SLA-, RMA-, műszaki support-, valamint belső szerviz- és javítási területek szakmai és operatív vezetése Support csapat, műszaki támogatási működés és belső szervizfolyamatok irányítása Ügyfélmegkeresések, hibajegyek, reklamációk, eszkalációk és garanciális ügyek kezelésének felügyelete...