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• Strategic Leadership: Define and execute the vision and strategy for the Customer Success Management function at TOPdesk.
• Team Building & Management: Lead, coach, and expand a growing team of Customer Success Managers in the Netherlands and Germany.

Leading and coordinating daily AP operational activities Acting as escalation point for complex AP, Finance, and Sourcing issues Building a high‑performing team culture based on trust, collaboration, and open communication Managing team performance through clear expectations, regular feedback, and...