Head of customer service állások Németországban (cégvezetés, menedzsment)

Performance Steering: Own regional performance and drive KPI delivery (visit-to-order conversion, share of wallet, new acquisition, pipeline coverage). Ruthlessly manage the CRM funnel and initiate corrective actions immediately to ensure the ~€1M revenue per head target is consistently achieved...

• Coordinate the external strategic positioning of the Fraunhofer TNM site and further develop its activities within Fraunhofer health research.
• Drive the acquisition and growth of research projects, with a focus on industry collaborations.

• Contributing to develop a scalable operating model for “Full-Service Residences” and “Covivio to Share”.
• Lead the pre-opening phase of the Alexanderplatz project and ensure a successful operational Go-Live.

• Strategic Leadership: Define and execute the vision and strategy for the Customer Success Management function at TOPdesk.
• Team Building & Management: Lead, coach, and expand a growing team of Customer Success Managers in the Netherlands and Germany.

Leading and developing the global Sales & Service strategy for the Sentronics Business Unit - with the goal to drive sales growth, increase market share, boost profitability and strengthen our value proposition...

• Leading the Operations team to ensure on-time delivery, strong margins, high OBQ (outbound quality), and complete order fulfillment
• Developing an effective Operations organization through hiring, coaching, and building a focused, collaborative culture

Lead, develop, and mentor a geographically distributed IT service desk team in delivering day-to-day IT operations and support....