Customer care representative állások Németországban (cégvezetés, menedzsment)

Manage Channel Partners (CPs) and Channel Partner Specialists in the assigned countries in EMEA region...

Performance Steering: Own regional performance and drive KPI delivery (visit-to-order conversion, share of wallet, new acquisition, pipeline coverage). Ruthlessly manage the CRM funnel and initiate corrective actions immediately to ensure the ~€1M revenue per head target is consistently achieved...

• Define, track, and optimize partner success metrics to foster customer adoption and revenue expansion, bringing to bear Joint Business Plans to assess and enhance partnership performance.
• Act as a trusted expert in the digital experience landscape, offering strategic insights and guidance.

• Operate as the primary point of contact taking comprehensive care of the needs of our customers around the world
• Ensure premium customer care through regular, remote and on-site Business Review Meetings (BRM) as well as leading Weekly Business Meetings (WBM)

• Build and grow up global partners, from lead generation and qualification to negotiation and successful closing.
• Act as trusted advisor to C-level partners and senior stakeholders, providing insights on market trends, partnership models as well as commercial opportunities and tactics.

• Manage and strengthen relationships with international distribution partners (not direct sales)
• Negotiate contracts and commercial terms, ensuring mutual success and compliance
• Collaborate with partners across various cultures, adapting communication and approach accordingly