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• Develop a strong understanding of service functions, operational processes, systems, and reporting structures
• Monitor and analyse service metrics, identify trends or performance issues, and provide clear insights for leadership teams

• Lead and develop a payroll and social security team of 15 specialists, ensuring high-quality delivery and strong collaboration.
• Oversee end-to-end payroll and social security processes for white-collar populations, including quality control and compliance with internal policies and local legislation.

• Lead and develop a payroll and social security team of 15 specialists, ensuring high-quality delivery and strong collaboration.
• Oversee end-to-end payroll and social security processes for white-collar populations, including quality control and compliance with internal policies and local legislation.

Driving the strategic vision of the AI/ML Service Line Owning and evolving the service line strategy aligning offerings with SnapSoft’s growth targets and market opportunities Working closely with Sales and Pre‑Sales to understand customer needs, market trends and emerging AI/ML opportunities...