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• Mapping end-to-end customer journeys across contact center, digital, and physical touchpoints
• Analyzing Voice of Customer, operational, and behavioral data to identify friction points and root causes
• Conducting root-cause analysis for drivers of service and Tier 1 complaints

Definition and ownership of product vision, strategy, and multi-year roadmap for assigned innovation product lines aligned to enterprise growth and customer experience priorities...

• Technology risk assessment and development of risk-based IT audit plans and audit programs
• Leading or executing IT audits across a complex technology environment including mainframe systems, cloud platforms, and modern enterprise solutions

• Overall Oracle EPM technical architecture ownership
• Evaluation of new Oracle EPM features and quarterly cloud updates
• Leadership, mentoring, and development of Oracle EPM administrators, developers, and technical analysts
• Platform upgrades, patch testing, regression testing, and production deployments

• Establishment and leadership of a centralized Customer Insights & Analytics function within the Customer Experience organization
• Definition and execution of the vision, roadmap, and operating model for customer insights across the enterprise

• Collaboration with key stakeholders to develop business cases and drive opportunities from ideation to execution
• Partnership with cross-functional teams including transformation, finance, IT, and operations to make actionable recommendations and create operational guidelines

• Backend application development from conceptualization to launch and client support during and according to the implementation
• Participation in complex IT projects in the financial sector
• Post-development maintenance for applications including defects and incidents solving

• Design and governance of end-to-end customer journeys within the Customer Experience organization
• Translation of customer insights into customer experience improvements
• Chairing the Customer Experience Council and prioritizing initiatives

• Owning the technical vision and roadmap for the team
• Leading the scoping process with stakeholders to translate business needs into project plans
• Overseeing the technical aspects of all builds across the team
• Serving as the team's go-to expert on the technical platform

• Management of all airport activities related to customer service at rental counter and vehicle rental arrangements
• Management, planning, and implementation of staffing schedules based on business demands and transaction levels
• Oversight of exempt and nonexempt personnel

• Management of all activities at an airport related to servicing customers at the rental counter and arranging vehicle rentals
• Management, planning, and implementation of staffing schedules based on business demands and transaction levels
• Oversight of exempt and nonexempt personnel

• Management of all activities at an airport related to servicing of customers at the rental counter and arranging for the rental of vehicles
• Management of selling incremental products to customers
• Management of cleaning and preparation of returned vehicles for the next rental

• Management of all activities at an airport related to servicing customers at the rental counter and arranging vehicle rentals
• Management, planning, and implementation of staffing schedules based on business demands and transaction levels
• Oversight of exempt and nonexempt personnel

• Management of all airport activities related to customer service at the rental counter and vehicle rental arrangements
• Management, planning, and implementation of staffing schedules based on business demands and transaction levels
• Oversight of exempt and nonexempt personnel

• Kapcsolatok fejlesztése az ügyfelekkel, CFO-val és főkönyvelővel történő rendszeres kapcsolattartás során, kiemelkedő minőségű szolgáltatás nyújtása
• Új üzleti szolgáltatások kidolgozása, a számviteli és technológiában lévő lehetőségek felderítése

• Delivering a seamless, positive experience for customers across multiple communication channels
• Resolving service requests and incidents with proper classification, assignment, tracking, documentation, and follow-up

• Provision of commercial recommendations related to specific bids for Global clients
• Development and championing of effective commercials for high value, non-standard and complex bids
• Provision of strategic commercial direction to balance risk with reward across bids

• Playing an active part in the life cycle of digital solutions roadmap
• Owning and executing digital projects to enable relevant stakeholders' accountability for business outcomes
• Identifying areas for improvements, process changes and best practices
• Providing training

• Writing system tests
• Executing system tests
• Evaluating system tests
• Writing integration tests
• Executing integration tests
• Updating integration tests
• Taking part in E2E testing
• Cooperating with teams from partner systems
• Managing regression tests
• Reviewing tests
• Writing documentation
• Log analysis

• Determination of project objectives based on contract and contract documentation
• Revision and measurement of project completion
• Monitoring of quality of delivered services
• Supervision and quality control of works according to design documentation and building permit