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• First-level support for software and hardware incidents and service requests across Mac, Windows, Microsoft Office, and Google environments
• Engagement with users across multiple channels including phone, chat, and self-service portal
• Escalation of critical situations to ensure swift resolution

• Content ownership of process documentation, SOPs, and knowledge-base articles for Merchant Operations workflows
• Training design and delivery of onboarding and upskilling programmes for internal operations teams and external BPO agents

• Design, operation and further development of OpenStack-based services on the T Cloud Public Platform in the network area
• Planning and driving automation using common automation frameworks
• Further development of the physical and virtual network architecture taking IT security aspects into account

• Drive deployment of large scale SAP S4 project
• Responsible for areas in and around Asset Accounting, CAPEX & Lease Accounting
• Implementation of the E2E BPM strategy
• Delivery of solutions including processes, technology, and analytics
• Support global business acceptance for dedicated area

• Assessing employee expense claims against company policies, procedures, and external regulatory requirements
• Managing daily priorities and conducting expense audits
• Maintaining productive working relationships with stakeholders

• Executing system data maintenance and administrative activities in Cornerstone and relevant learning management systems
• Providing non-systems related learning process support

• Planning, executing and optimizing global digital marketing campaigns across key channels such as Google Ads, Meta Ads, LinkedIn Ads and Display
• Supporting and partnering with business partners in executing on the paid media strategy

• Preparation and leading of FIT-to-Template workshops for Financial Compliance
• Scoping workshops for Financial Compliance
• Liaising with local affiliate Finance stakeholders for the implementation of Financial Compliance requirements
• Assessment of localization requirements for Authorization

Strengthening the digital capabilities of Roche globally by supporting central initiatives with Social Media Management, Brand Support, Digital Publishing Services, Marketing Automation, Copywriting and Creative Design...

• Management of affiliate or global digital campaigns content creation and delivery process
• Incorporation of feedback from stakeholders and revision of digital campaigns content requests
• Instruction of stakeholders on new process or requirements to increase efficiency

• Supporting and partnering with business partners to execute paid media strategy
• Managing end-to-end campaign coordination
• Directing external agency partners for workflow execution
• Delivering full suite of objectives across Roche online presence
• Driving and executing multi-channel paid media strategies