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• Act as the link between business stakeholders and technical teams translating business requirements into clear ServiceNow solutions
• Support clients in process analysis optimization and documentation in alignment with ServiceNow best practices

• Issuing process guidance and operational directives for export processes
• Addressing process gaps, operational challenges, and compliance risks related to export transactions
• Acting as escalation point for complex or high-risk export orders

• Management of customer relationships
• Driving process improvements
• Ensuring seamless order fulfillment
• Collaboration across multiple departments to resolve escalations
• Maintenance of high service standards
• Contribution to organizational growth and success

• Driving strategic transformation initiatives
• Partnering with operations leaders, digital enablement teams, PMO, and cross-functional stakeholders
• Identifying transformation opportunities
• Designing future-state processes
• Leading implementation initiatives

• Leadership and development of the Asset Management Services (AMS) customer care team in Budapest
• Day-to-day management of a complex customer care organization and relevant processes
• Recruitment, direction, coaching, inspiration and empowerment of people leaders and team members

• Administration, configuration and maintenance of Microsoft Dynamics 365 Business Central and Dynamics 365 CRM platforms
• Collaboration with various departments to gather business requirements and deliver tailored Dynamics 365 solutions

• Support the end-to-end delivery of finance projects
• Lead workstreams
• Gather and analyze information
• Develop actionable recommendations for successful delivery
• Work in a high performing project team helping clients drive profitability and performance

• Deliver outstanding customer experience to internal and external stakeholders across customer master data, quoting, order management, and related processes
• Act as a role model for customer centricity, collaboration, and operational excellence

• Biztonsági és kockázati értékelések végzése alkalmazások és rendszerek esetében
• Frontier AI szkennelési képesség beállítása és technikai eredmények elemzése
• Jira backlogok létrehozása, kezelése és megoldása biztonsági kérdések, kivételek és kockázati tételek esetén

• Design and develop scalable Salesforce solutions across Sales Cloud, Service Cloud, and Health Cloud
• Build and enhance user experiences using Lightning Web Components and Aura Components

• Research and analysis of trends, customer preferences, and competitive landscapes
• Use of insights to inform marketing strategies, content, and automation opportunities
• Development and running of lead generation campaigns in collaboration with the performance marketing team

• Nemzetközi csapat tagjaként hosszú távú tesztelési feladatok különböző projektekben
• Új automatizálási keretrendszer fejlesztése low-code tesztautomatizáláshoz
• A keretrendszer karbantartása, gondozása és folyamatos továbbfejlesztése
• Innováció és új technológiák aktív bevonása és alkalmazása

Agent workflows with LangGraph / LangChain / PydanticAI / CrewAI (routing, retries, fallbacks, timeouts, human-in-the-loop)....

• Effective implementation of the International pay plan and incentives to deliver International business objectives
• Proactive recommendation of incentivisation to successfully deliver product MTP targets
• Ensuring consistency across partnership and channel in different Regions and Verticals

• Development and continuous improvement of Information Governance framework
• Definition of governance operating models for customer and business information lifecycle management
• Driving Information Governance maturity improvements

• Drive sales cadence within vertical or regional sales teams including pipeline hygiene and forecast accuracy
• Own vertical or regional sales performance and associated KPIs and supporting narrative in business unit reviews

• Learning needs analysis and partnership with internal customers for course content input
• Planning, organizing, and developing training content to meet specific training needs
• Creation and modification of e-content using authoring tools and software

• Guidance and development of a customer care organization
• Delivery of exceptional service to customers including order entry, order fulfillment, and complaints resolution activities
• Support of operational excellence
• Creation of a culture of continuous improvement and innovation

• Development, adaptation, and refinement of strategic direction for brand grounded in consumer and customer insights
• Leadership of brand centric cross-functional teams for annual market activation planning focused on 3-year growth drivers

• Support accounts payable related migration projects
• Application of US GAAP and local statutory requirements over transactions impacting the balance sheet
• Initiation of vendor master change or new vendor master
• Creation of payments and processing payment runs and checks