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• Managing customer orders throughout the entire order lifecycle, ensuring accurate and timely execution
• Reviewing operational reports to identify orders requiring intervention and proactively driving resolution

• Active partnership with sales and project managers to estimate, design, develop and deliver solutions
• Continuous communication with domain experts and product owners to understand core business needs and goals to synthesize requirement and quality standards

• Supporting the loan novation process and maintaining the in-perimeter intercompany loan portfolio
• Preparing and posting Treasury journals and completing period-end reconciliations
• Supporting ION-TMS clone setup, data migration, testing and issue resolution

• Managing the in-perimeter intercompany loan portfolio and supporting the loan novation process
• Reviewing Treasury journals, period-end activities and reconciliations
• Leading Treasury input into the ION-TMS clone setup, testing, issue resolution and go-live readiness

• Owning the end-to-end data migration workstream within SAP S/4HANA implementation and conversion programmes
• Defining the migration strategy, roadmap, scope, governance model and delivery approach
• Leading migration activities across the Explore, Build, Test, Cutover and Go-Live phases

• Preparing clear NAM performance analysis, dashboards and self-service reporting
• Leading the annual budgeting and forecasting processes
• Monitoring actual spending versus budget and providing insightful variance analysis

• Participating in SAP DRC implementations, rollouts and other projects to deliver country specific solutions in the VAT, tax and reporting areas
• Providing professional SAP advisory on the VAT, tax and reporting areas for Clients

• Supporting Restaurant growth by improving restaurant Menu Performance and driving adoption of menu-related growth initiatives across EMEA
• Working closely with the Menu Growth Manager to analyze menu performance, identify opportunities and translate insights into concrete initiatives

• Leading the optimisation and continuous improvement of Dynamics 365 Sales
• Gathering requirements and translating business needs into effective solutions
• Facilitating workshops and collaborating with stakeholders at all levels
• Designing and implementing scalable processes, workflows and automations

• Initiating collection actions via phone and email
• Identifying potential risks affecting incoming payments
• Reviewing customer accounts to identify discrepancies, adjustments, or missed payments, and initiating issue resolution

• Supporting the Service Delivery Management processes
• Managing work order administration, creating and following-up work orders in the system (Maximo)
• Dispatching service internally and to 3rd Party service providers
• Scheduling 3rd party services and maintaining requirements and service dates

• Supporting the migration of ETL pipelines between source systems and Snowflake
• Using SQL to validate data, check data quality, reconcile datasets, and identify discrepancies
• Monitoring pipeline executions, investigating issues, and helping resolve technical blockers

• Providing expert assistance in the diagnosis of complex technical issues
• Supporting the dealer network with quick solution finding of technical product issues
• Working closely with the technicians of the respective workshops and dealerships

Building agent workflows with LangGraph / LangChain / PydanticAI / CrewAI including routing, retries, fallbacks, timeouts, human-in-the-loop...

Delivering outstanding customer experience to internal and external stakeholders across customer master data, quoting, order management, and related processes...

• Handling the customer experience center end to end activities
• Reviewing every single ticket which is received and triage the activities as per the Responsible Matrix for Bangalore, Budapest centers

• Participation in SAP implementations, rollouts and other projects to deliver country specific solutions in the VAT, tax and reporting areas
• Provision of professional SAP advisory on the VAT, tax and reporting areas for Clients

• Leading end-to-end penetration testing engagements across web applications, APIs, cloud environments, kubernets, binary applications and internal/external infrastructure
• Simulating real-world attacks to identify security risks before they become threats

Developing and running the Databricks practice by setting priorities, coordinating experts across divisions and organising shared initiatives...

• Ownership of SAP Finance processes within a SAP Public Cloud transformation
• Analysis of business requirements and translation into SAP solutions
• Design and optimization of end-to-end Finance processes
• Work across key SAP FI/CO areas including GL, AP, AR, Asset Accounting and Controlling